Shipping & Returns Policy
At Ada's Allies, every piece in The Trove is offered with intention. We want you to feel confident in your purchase and understand what to expect from the moment you place your order.
This policy applies to physical merchandise purchased through The Trove.
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Orders are typically processed and shipped within 3–5 business days after payment confirmation, excluding weekends and holidays.
Once your order ships, you will receive a confirmation email with tracking information.
If we are unable to ship within the stated timeframe, we will notify you and provide the option to accept a revised shipping date or cancel your order for a full refund, as required by applicable law.
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We currently ship within the United States only.
Available shipping methods and applicable charges are displayed at checkout.
Shipping transit times vary by destination and carrier. Estimated delivery times do not include order processing time.
Delivery estimates are not guarantees. If your shipment is delayed or you experience a delivery issue, please contact hello@adasallies.com so we can assist.
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We accept returns of eligible items within 14 calendar days of confirmed delivery.
To qualify for a return, items must be:
Unworn and unwashed.
In their original condition.
Free from stains, odors, damage, or signs of use.
Returned with original tags or packaging, where applicable.
To request a return, email hello@adasallies.com within 14 calendar days of delivery. Please include your order number and reason for return.
Once your return is approved, you will receive return instructions and have 7 calendar days from the approval date to ship your item back.
Please do not send items back without first requesting a return.
Returns that do not meet these requirements may be declined, except where applicable law provides otherwise.
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Customers are responsible for return shipping costs when returning an item due to a change of mind, incorrect size selection, or personal preference.
Original shipping charges are nonrefundable for change-of-mind returns, except where required by law.
Customers are responsible for arranging return shipping using the instructions provided. We recommend using a trackable shipping service and retaining your shipping receipt.
Ada's Allies is not responsible for return shipments lost before reaching us, except where applicable law provides otherwise.
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We do not offer direct exchanges at this time.
If you would prefer a different size or style, please request a return for your eligible item and place a new order through The Trove.
All replacement purchases are subject to current inventory availability.
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Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 5 business days of approval.
For approved returns, we will refund the purchase price of the returned item and any applicable sales tax originally collected on the refunded amount.
Original shipping charges are nonrefundable for change-of-mind returns, except where required by law.
Your bank or payment provider may require additional time to reflect the refund.
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If your order arrives damaged, defective, or incorrect, please contact hello@adasallies.com as soon as reasonably possible.
Include your order number, a description of the issue, and photographs where helpful.
We will review your concern and arrange an appropriate resolution, which may include a replacement or refund.
Customers will not be responsible for reasonable return shipping costs associated with an error by Ada's Allies or a confirmed defective item.
Nothing in this policy limits rights or remedies provided by applicable consumer protection laws.
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For questions about your order, shipping, or returns, please contact:
Ada's Allies, Inc.
adasallies.com